Privacy Policy

This Policy applies to astudylab.com, the Astudylab application, and related support communications. Astudylab is responsible for the service-level processing described here. An organization can also control the learner and workspace data it submits and may have its own privacy obligations.

Privacy questions and requests can be sent to the contact address below.

We collect information you provide, information created as you use the service, and limited technical information needed to operate and protect it.

We use information to provide and personalize learning, authenticate users, isolate organizations, operate cohorts, calculate progress and active-learner billing, generate AI-assisted responses, send service communications, provide support, prevent abuse, diagnose errors, improve reliability, and meet legal obligations.

Depending on location and context, processing is based on providing the requested service, legitimate interests in operating and securing it, consent where required, and compliance with law.

We use specialist providers to run the service. They process data under their own contractual and security obligations and only for the functions we enable.

We share information with the providers above, with organization owners and authorized members according to their roles, when required by law or necessary to protect users and the service, and as part of a legitimate merger, financing, or transfer of the business with appropriate protections.

We do not sell personal information or use learning data for third-party advertising.

Astudylab and its providers can process information in countries other than where a user lives. Where required, we rely on contractual or other lawful safeguards for international transfers.

We retain account, organization, and learning data while needed to provide the service and for legitimate security, support, dispute, accounting, and legal purposes. Billing and transaction records can be kept longer where tax, financial, or fraud-prevention rules require it.

When data is deleted or an account closes, residual copies can remain temporarily in protected backups and logs until normal retention cycles complete.

We use access controls, tenant isolation, encryption for sensitive stored settings, signed webhooks, and reputable infrastructure providers to protect information. No online service can guarantee absolute security, so keep credentials private and report suspected compromise promptly.

Astudylab uses essential cookies or similar storage for authentication, security, and language preferences. Service analytics help us understand aggregate use and performance. We do not use the service to serve third-party behavioral advertising.

You can update basic profile and billing information in the application or Stripe billing portal. Depending on applicable law, you can request access, correction, deletion, restriction, objection, or a portable copy of personal information.

Organization-controlled information may require coordination with the organization owner. We may verify identity and retain information that law or legitimate security and accounting needs require.

We may update this Policy when the service, providers, or legal requirements change. We will update the effective date and provide additional notice for material changes where required.