Refund and Cancellation Policy

The Free plan and no-card trial do not create a paid charge, so there is nothing to refund. Paid billing begins only when an organization owner completes Stripe Checkout for a paid subscription.

The Team plan renews automatically at the monthly or annual interval selected at checkout. Charges are based on active learners: learner-role members with recorded lesson progress or quiz activity in the applicable billing period.

The current self-serve rates are $29 USD per active learner per month or $292.32 USD per active learner per year, unless a written order or promotion states otherwise. Taxes can be added where required.

An organization owner can open Billing in Astudylab, choose Manage billing, and cancel in the Stripe-hosted portal. If the portal is unavailable, email the support address below from the account owner’s email and include the organization name.

Cancellation normally takes effect at the end of the current paid billing period. Paid access continues until that date, and the subscription does not renew afterward. Cancel before the renewal date to avoid the next recurring charge.

Subscription fees and partial billing periods are generally non-refundable because access and metered service are provided during the paid period. We will review requests involving a duplicate charge, an incorrect active-learner calculation, a technical billing error, an unauthorized charge reported promptly, a written contractual commitment, or a refund required by applicable law.

This Policy does not limit mandatory consumer cancellation or refund rights that apply in a customer’s jurisdiction.

Email the support address below with the account email, organization name, Stripe invoice or payment identifier, charge date and amount, and a short explanation. Send the request as soon as practical after noticing the issue.

We aim to acknowledge a complete request within five business days. If approved, we aim to initiate the refund to the original payment method within ten business days. The card network or bank can require additional time before the credit appears.

A failed payment can place the workspace in a seven-day grace period and then a read-only state. Updating the payment method can restore access. Contact us first if a charge appears wrong so we can investigate quickly; this does not waive any right to contact a bank or card issuer.

Astudylab charges should appear on card statements with the descriptor ASTUDYLAB or a close variation applied by the card issuer. If you do not recognize a charge, contact us with the statement date and amount.